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World Consumer Rights Day 2025

The Competition and Consumer Authority (CCA) joins other consumer protection agencies and consumers worldwide in commemorating World Consumer Rights Day on 15th March 2025 to raise awareness on consumer protection. The Authority’s commemoration this year is under the theme “Empowered Consumers who...

Open for Business 2025

We are now open for business after the festive holidays. Contact us for any enquiries or complaints on the following platforms Walk in: Head Office: Plot 28, Matsitama Road, Main Mall, Gaborone Francistown Office: Ntshe House, Second Floor Phone: (+267) 3934278 Email : info@cca.co.bw Facebook :...

CCA Festive Office Closure 2024/25

The Competition and Consumer Authority closes on Friday 20th December 2024 for the 2024/25 festive holidays. Our offices in Gaborone and Francistown will re-open on Monday 6th January 2025 at 8am. For an emergency you can contact us on these numbers: Gaborone: 73616588 and 73616584 Francistown:...

Responsibility of the Consumer

Consumer Rights go hand in hand with Responsibilities. Consumer protection is not the responsibility of only the Authority or businesses. Consumer protection starts with You, the Consumer. Along with exercising your Rights as a consumer, you have certain Responsibilities as follows: Responsibility...

Consumer Rights Under the Consumer Protection Act

Right to Information on Goods and Services: Suppliers are mandated by the Consumer Protection Act to provide information which is accurate, clear and complete, and in plain and understandable language. The prices of goods and services must be displayed in Pula currency. If you walk into any shop...

World Competition Day 2024 - Competition Policy and Inequality

The Competition and Consumer Authority (CCA), today (5 th December 2024), joins the global competition community in observing World Competition Day. On 5th December 1980 the United Nations General Assembly adopted the Set of Multilaterally Agreed Equitable Principles and Rules for the Control of...

CCA at the International Institute of Communications - Botswana Forum 2024

The CCA participated at the International Institute of Communications - Botswana Forum 2024 organised by the Botswana Telecommunications Regulatory Authority (BOCRA) in partnership with CRASA (Communications Regulators’ Association of Southern Africa). The Forum was held 10 -12 September 2024 in...

CCA Capacitates Procuring Officers to Detect Bid-Rigging

The CCA today (11 th July 2024) presented on the topic of bid-rigging at a capacity building workshop for procuring officers in the Ministry of State President in Jwaneng. Bid-rigging takes place when bidders collude or reach an agreement to collude by keeping the bid price at a pre-determined...

Court of Appeal Judgment Paves the Way for CCA to Investigate BOMAID for Anti-Competitive Conduct

The Court of Appeal has ruled that the Botswana Medical Aid Society (BOMAID) is an enterprise subject to regulation by the Competition Act, clearing the way for the Competition and Consumer Authority (CCA) to resume its investigations against BOMAID for alleged anti-competitive practices. Following...

Caution Against Continued Participation in Pyramid and Related Schemes

The Competition and Consumer Authority has observed that there is continued participation in pyramid and related scheme activities in Botswana. While the Authority and law enforcement institutions are still investigating a pyramid scheme named Ecoplexus, it is a serious concern that some members of...

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