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World Consumer Rights Day 2024: My Consumer Rights, My Responsibility.

Botswana will once again join the global community in commemorating World Consumer Rights Day on 15 th March 2024. The commemoration will be held in Shoshong Village in the Mahalapye District under the Theme - ‘My Consumer Rights, My Responsibility.’ This national theme intends to encourage...

Consumers Cautioned against Engaging Delcor Drilling Botswana and The Major Professionals Borehole Drilling Companies

The Competition and Consumer Authority (Authority) cautions consumers against the use of the services of two borehole drilling companies being Delcor Drilling Botswana (Pty) Ltd, and The Major Professionals (Pty) Ltd. In the recent past, the Authority has received a total of ten (10) consumer...

CCA 2023/24 Festive Season Office Closure

The Competition and Consumer Authority offices will be closed for the festive season from Friday 22 ND December 2023 and will resume business on Wednesday 10 TH January 2024. We wish you all a restful break and a prosperous New Year! Emergency Contact Numbers: +267 73644301 +267 74933064 +267...

CCA Shares Highlights of its Operations on World Competition Day 2023

The Competition and Consumer Authority today, 5 th December, joins other competition agencies and like-minded organisations in commemorating World Competition Day. The Authority will commemorate the day by hosting a press conference at the Competition Authority offices in Gaborone from 10am. During...

CCA Advocates for the Establishment of Business Complaints Management Mechanisms

The Competition and Consumer Authority today (4 th December 2023) hosted a stakeholder workshop in Gaborone to sensitise the business community on the establishment of Complaints Management Mechanisms to ensure timeous resolution of consumer complaints as and when they arise. Participants were...

International Competition Network Meets in Barcelona

The Spanish National Markets and Competition Commission (CNMC) is hosting the 22 nd annual conference of the International Competition Network (ICN) in Barcelona from 18 th to 20th October. The network comprises more than 140 competition authorities world-wide from 132 jurisdictions including...

ICPEN Members Meet in Poland to Discuss Consumer Issues

Consumer protection enforcement regulators and other invited guests are meeting in Warsaw, Poland for the I nternational Consumer Protection Enforcement Network (ICPEN) conference. The three-day conference is hosted by the Polish Office of Competition and Consumer Protection (UOKIK), under the...

CCA Concerned About Rising Consumer Complaints

In pursuit of its mission to protect consumers against unfair business practices, the Competition and Consumer Authority (CCA) has recorded and investigated more than 1400 consumer complaints during the 2022/23 financial year. The CCA has discovered that in more than 600 cases, customers were not...

Caution Against Fraudulent Practices in Borehole Drilling

The Competition and Consumer Authority (CCA) has received a high number of consumer complaints against some local borehole drilling companies, some of which are involved in unfair and fraudulent businesses practices. From January 2022 to date, the CCA has received a total of 63 consumer complaints...

CCA and Foods Botswana Reach Agreement on Minimum Purchase Quantity for Bran

The Competition and Consumer Authority (CCA), has reached a collaborative agreement with Foods Botswana (Pty) Limited (“Foods Botswana”), a 100% owned subsidiary of Sefalana Holding Company Limited regarding the minimum purchase quantity for bran, the two organisations announced in a press release...

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